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Refund/Return Policy

Mountasia does not offer online refunds or online exchanges of tickets purchased on the Mountasia website. In addition, tickets purchased through the Mountasia website may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where Mountasia is unable to honor your tickets purchased through the Mountasia website. Any refund or exchange is at the discretion of Mountasia management. If you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).